FAQ

Ordering

What surface option should I select?

If this is your first time ordering, you most likely want to go with our white gloss option. This is by far our most popular option and if you have ever seen a metal print from an art show or gallery, this is likely what you have seen. Our White Matte option is just as nice, but without the glossy glare. White matte is better suited for areas where direct sunlight interferes with viewing a piece of art on the wall. Our Silver options offer a cool "metallic" effect in that it will replace all whites in your image with the silver of the aluminum. Understand that the silver prints will appear a bit darker and will cause your colors to shift. Its best to add a 10% added brightness to your photos and a slight bump in saturation to compensate for this surface option.

What is your typical turnaround time?

Our turnaround time depends on how busy we currently are and the size of your order.  You can expect your order to take a bit longer than the listed time if your order is larger than normal or requires special instruction.  It's usually 5-7 production days.

What is the difference between the box mount and frame mount?

For prints that are 20"x24" or smaller, we recommend the box mount. This is a small aluminum box attached to the back of your print that can easily be hung from a single screw. It is extremely lightweight and very cost efficient for this size. The frame mount can be applied to any size print but is best recommended for any prints 20"x30" or larger. The frame mount is a 1" thick heavy-duty aluminum frame attached to the back of your print. It ensures your prints hang on the wall with a nice, straight profile that floats 3/4" off your wall. All our frame mounts include mounting hardware on the back including a bubble level for fast, easy hanging.

General Questions

What process do we use for metal prints?

We use Dye Sublimation on high-quality ChromaLuxe aluminum panels. The ChromaLuxe aluminum is the highest quality aluminum panel made specifically for dye sublimation. What makes a ChromaLuxe panel superior to everything else is its high quality coating that absorbs the ink and results in a HD print that can't be matched by any other printing medium.

What is Dye Sublimation?

Dye sublimation is when an image is first printed on a special transfer paper using specially made dye sub inks. The print transfer is then placed on top of the aluminum panel where it is pressed with a heat press at 400 degrees. This allows the inks to turn into a gas and become absorbed into the polyester coating surface of the aluminum panel. The end result is a vivid print that almost has a 3D feel to it.

Why do we use Dye Sublimation instead of printing directly on the aluminum?

We want to achieve the greatest results possible. We explored every kind of process for producing a high definition aluminum print, and the dye sublimation process using a specific type of aluminum gave us by far and away the highest quality print that we can be proud of to offer our customers.

Why should I choose a Metal Print over a standard canvas or paper print?

A metal print outshines any other printing medium in terms of quality and durability. Besides the clarity of an image on one of our prints, it is also waterproof, scratch resistant and will outlast any other type of print. Metal Prints also do not need to be put into a frame and can be hanged in places where other prints are not ideal such as a bathroom or other areas where moisture is a concern.

Support

What kind of support do you offer?

We stand behind all of our prints. If anything were to happen over the life of your print, we will replace it at no cost to you so long as the damage was not due to user error. Our prints will not fade (so long as it is not placed in direct sunlight), wear or break down.

My print was damaged during shipment, how can I receive a replacement?

If your print arrived damaged, please take pictures of the actual damage to the print as well as a picture of the shipping box. Email these photos along with your order number to support@jrschoice.com and we will make sure to send out a replacement right away.